Have questions about shopping or need more info about Onyx freight and our approach? You’re in the right place.
What are the primary transportation services Onyx offers?
What are the primary transportation services Onyx offers?
We specialize in providing cross-border and domestic ground transportation shipments, and handle both less-than-truckload (LTL) and truckload volumes.
What area of North America does your service cover?
What area of North America does your service cover?
Our service covers all of Canada and the United States! Check out our transit times map now.
Can you handle shipments with expedited requirements that go beyond your normal transit times?
Can you handle shipments with expedited requirements that go beyond your normal transit times?
Need same-day or overnight service on your shipment? Simply call Onyx Freight customer service at 905-336-1925 and we will be happy to provide you with a custom expedited solution.
Can you make pick-ups if you’re called in on the same day?
Can you make pick-ups if you’re called in on the same day?
To arrange for a same-day pickup, call our customer service team at 905-336-1925 and we’ll ensure there’s transport prepped and ready for your shipment.
How many trucks are in the Onyx fleet?
How many trucks are in the Onyx fleet?
None. Not a single one. But what we do have is an extensive network of Onyx-approved carrier partners that supply the trucks and expertise to handle your high-priority freight.
Why use Onyx Freight over a company that provides their own fleet?
Why use Onyx Freight over a company that provides their own fleet?
Our service is designed to be fully tailored to meet our customers’ unique shipping requirements. Companies that operate their own fleets experience equipment availability issues which can impact their ability to guarantee timely pickups.
Our system, on the other hand, uses an extensive network of carrier partners. This ensures we always have the resources available to meet pick-up and delivery needs based on your timeline - and not whether there’s an empty fleet truck in the area.
Are the partners you use fully licensed and insured?
Are the partners you use fully licensed and insured?
Not only are all the partners in our Onyx-approved network fully licensed and insured, they’ve been throughly vetted by us to provide an excellent level of service.
How do I obtain a rate quote?
How do I obtain a rate quote?
Call 905-336-1925 or email team@ship-onyx.ca and one of our Onyx experts will be happy to provide you with a spot rate or rate proposal.
Give us the chance to learn about your company and shipping needs, and we’ll offer you the best possible rate and solution!
What are your hours of operation and who can we contact after hours?
What are your hours of operation and who can we contact after hours?
Our standard business hours are 7:00 a.m. - 6:00 p.m. For any after hours inquiries, call our 24-hour emergency number at 905-220-0750.